After several attempts to get replacement parts from Home Depot (where I originally purchased my door), I contacted the Cutomer Support for Ideal Pet Products. Janice was able to point me in the right direction for a flap replacement, an inside beauty frame replacement and finally the replacement flap bar (Once we put the other things on we realized the screw holes on this piece were stripped). All fit perfectly, were very easy to install by myself (the dogs were concerned and tried to help :) ) and good quality! Very happy to have a snug and secure doggie door again! Thanks!
Ideal Pet Doors Urgent Notice | Your Replacement Flap
I really appreciate a company that keeps replacement parts for older models, rather than being forced into having to buy a whole new product because you can no longer get parts. I bought a dog door, aluminum which is on the higher end price wise about 12 years ago. It has been through four large dogs as well as cats and small dogs..just this year the plastic flap finally feel off. I could not find a replacement to fit, then I had the brilliant idea of seeing if the company that made the door still existed.. don’t you just love the internet.. found Ideal Pets web site and easy as that was able to place my order saving me lots of money..received the product in just a few business days and it took me maybe 15 minutes to install the new piece..very easy instructions..will from now on go to their site for any more of my animal needs..thanks so much..Happy dog lover from Oregon..
Plastic Bar Holds Screws In Place To Attach Flap
Super Large Replacement Flap ..